Omnichannel Customer Experience: Definition and Benefits 2024 Nonetheless, it would be difficult to imagine that the basic meaning of excellent customer service will change very drastically in the (near) future. After all, the constructs of hospitality shall remain – a good bed, good food – everything else is simply the icing on the cake. But the question is – to what extent would your guests value these investments? It is no secret that the latest trends in the industry include […]